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Return Policy and Shipping

Park Mastectomy Supply Exchanges and returns will be accepted only with prior approval.

  • Requests to return or exchange must be made within 10 days of delivery and then shipped back within 10 days of receiving return authorization.
  • All products must only have been tried on and not have been worn or washed. The product must not have any odor such as perfume of cigarette smoke. all original tags attached in same manner as purchased, and returned in the original packaging. The shipping package must protect the product and the original product package or box. Any item altered in any way will not be credited or exchanged.
  • The customer is responsible for return shipping charges and original shipping is not refundable. Park Mastectomy Supply will pay to ship your exchange product to you.
  • There is no restocking fee on the first exchange.
  • There shall be a 20% restocking fee on all subsequent exchanges and for returns without an exchange.
  • If you reject your order at time of delivery from shipper (UPS/FedEx) without prior notification and approval from Park Mastectomy Supply, you will be charged a 30% restocking fee and be charged shipping and handling fees for initial shipment and return shipping.
  • Clearance sale items, swimsuits, panties, attachable breast forms, and adhesive supplies sales are final and may not be returned or exchanged except for a manufacturer defect in the product. If you return these items you will not receive a credit, exchange, or refund.
  • To obtain authorization and return mailing address please e-mail customer-service@parkmastectomy.com or 866-699-9612 with your request within 10 days of receiving your order.

Lost or Damaged Goods Policy

Park Mastectomy Supply's responsibility for goods shipped via US mail, UPS, or Fedex ceases when the product is accepted by that carrier. The risk for this merchandise is then assumed by the carrier. If there is a lose the customer must file a claim with the carrier for that lose. Park Mastectomy Supply is not responsible for your order when we have received a delivery conformation. Park Mastectomy Supply is not responsible for your order when we have received a delivery conformation. Park Mastectomy Supply will provide you with any information we have for you to file a claim with the carrier.

 

Free Shipping in continental US.

  • Orders are processed Mon-Fri during normal business hours.
  • Shipping is usually direct from the manufacturer. Shipping method (UPS, USPS, FedEx, etc.) may vary depending the product manufacturer's preferred method.
  • You may receive more than 1 package on different days.
  • If you reject your order at time of delivery from shipper (UPS/FedEx) without prior notification and approval from Park Mastectomy Supply, you will be charged a 30% restocking fee and be charged shipping and handling fees for initial shipment and return shipping.